Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your messaging data.
1. Introduction
InstantMsg ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our messaging platform, broadcasting services, and chat bot solutions.
2. Information We Collect
Personal Information
- • Account Information: Name, email address, phone number, profile picture
- • Business Information: Company name, industry, team size, use case requirements
- • Payment Information: Billing address, payment method details (processed securely)
- • Contact Lists: Phone numbers and contact information you upload for messaging
Messaging Data
- • Message Content: Text messages, media files, and broadcast content you send
- • Chat Bot Interactions: User conversations with your automated chat bots
- • Delivery Analytics: Message delivery status, read receipts, engagement metrics
- • Usage Patterns: Messaging frequency, peak usage times, feature utilization
Technical Information
- • Device Information: Device type, operating system, app version, device identifiers
- • Platform Usage: IP address, browser type, login times, feature usage
- • Performance Data: App crashes, response times, error logs
3. How We Use Your Information
Message Delivery
To send, deliver, and track your broadcast messages and chat bot responses
Platform Operations
To maintain, improve, and secure our messaging platform and services
Analytics & Insights
To provide messaging analytics, delivery reports, and engagement insights
Customer Support
To respond to inquiries, provide technical support, and resolve issues
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information or message content to third parties. We may share your information only in the following circumstances:
- Messaging Partners: With WhatsApp, Telegram, and other messaging platforms to deliver your messages
- Service Providers: With trusted partners for hosting, analytics, and payment processing
- Legal Requirements: When required by law, court order, or government regulations
- Platform Protection: To prevent fraud, abuse, or violations of our terms of service
- Business Transfers: In connection with any merger, sale, or acquisition of our business
5. Data Security
Security Measures
- • End-to-end encryption for sensitive message content
- • Secure API connections with messaging platforms
- • Regular security audits and penetration testing
- • Multi-factor authentication for account access
- • Automated backups with encryption at rest
- • Compliance with messaging platform security requirements
6. Message Data Handling
Important Information About Your Messages
- • Message Storage: Messages are temporarily stored for delivery and stored for analytics purposes
- • Delivery Logs: We maintain delivery status and engagement metrics for reporting
- • Content Scanning: Automated scanning for spam, abuse, and compliance violations
- • Data Minimization: We only process message data necessary for service delivery
- • Retention Limits: Message content is automatically deleted after specified retention periods
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your platform experience and provide messaging analytics.
Essential Cookies
Required for platform functionality, authentication, and message delivery
Analytics Cookies
Help us analyze messaging patterns and improve platform performance
8. Your Privacy Rights
Request access to your account data and messaging history
Update or correct your account and contact information
Request deletion of your account and associated data
Export your contact lists and messaging data
9. Data Retention
We retain your information for as long as necessary to provide messaging services and comply with legal obligations:
- Account Data: Retained while your account is active plus 90 days after deletion
- Message Content: Automatically deleted after 30 days unless required for compliance
- Delivery Logs: Retained for 12 months for analytics and support purposes
- Payment Records: Retained for 7 years as required by financial regulations
- Chat Bot Data: Conversation logs retained for 6 months for improvement purposes
10. Third-Party Messaging Platforms
Our service integrates with various messaging platforms. Each platform has its own privacy policies:
- • WhatsApp Business API: Messages processed according to WhatsApp's privacy policy
- • Telegram Bot API: Bot interactions subject to Telegram's privacy terms
- • SMS Providers: SMS delivery through certified gateway providers
- • Analytics Services: Anonymized usage data for platform improvement
11. International Data Transfers
Your messaging data may be processed on servers in different countries to ensure optimal delivery performance. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Data Protection Officer
InstantMsg Privacy Team
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our messaging services or legal requirements. We will notify you of any material changes through the platform and update the "Last updated" date. Your continued use of InstantMsg after such modifications constitutes acceptance of the updated Privacy Policy.
Compliance Commitment
InstantMsg is committed to complying with applicable data protection laws including the Information Technology Act, 2000 (India), GDPR where applicable, and messaging platform privacy requirements. We regularly review and update our privacy practices to ensure continued compliance and protection of your messaging data.